Refund Policy

Refund Policy

Last Updated: March 2, 2025

1. General Policy

Vitamin4Testicles maintains a strict no-refund policy for purchased coins. However, we understand that issues may arise and handle specific situations as outlined below.

2. Non-Refundable Items

2.1. Digital Coins

  • All coin purchases are final

  • Coins cannot be converted back to cash

  • Unused coins remain in your account indefinitely

  • Coins cannot be transferred between accounts

2.2. Downloaded Content

  • Content that has been downloaded

  • Previewed premium content

  • Completed transactions

  • Used licenses

3. Exceptional Cases

3.1. Failed Transactions

  • Incomplete payment processing

  • Double-charged transactions

  • Technical errors during purchase

  • Unauthorized transactions (with evidence)

3.2. Processing of Exceptions

  • Must be reported within 48 hours

  • Requires transaction documentation

  • Subject to verification

  • Resolution within 5-7 business days

4. Payment Issues

4.1. Local Bank Transfer/Wise

  • Incorrect transfers will be returned

  • Processing time: 3-5 business days

  • Bank fees may apply

  • Proof of transfer required

4.2. PayPal

  • Disputes handled through PayPal

  • 48-hour resolution target

  • Account verification required

  • Transaction ID needed

4.3. Touch 'N Go / Duitnow QR

  • System errors addressed within 24 hours

  • Screenshot of failed transaction required

  • Reference number mandatory

  • Immediate notification required

4.4. Touch N Go Redeem Code

  • Invalid codes will be replaced

  • Unused codes can be re-issued

  • Code verification required

  • 24-hour reporting window

5. Request Process

5.1. Required Information

  • Transaction ID

  • Account details

  • Issue description

  • Supporting documentation

  • Date and time of transaction

5.2. Submission Methods

  • Support ticket system

  • Email to support@vitamin4testicles.com

  • Response within 24 hours

  • Status updates provided

6. Resolution Timeline

6.1. Standard Process

  • Initial response: 24 hours

  • Investigation period: 2-3 days

  • Resolution time: 5-7 days

  • Final notification provided

7. Contact Information

For refund-related inquiries:

  • Email: support@vitamin4testicles.com

  • Support Hours: 24/7

  • Response Time: Within 24 hours

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